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Refund Policy

Due to the perishable nature of our products, we are unable to accept returns or exchanges on any food items.

If you are dissatisfied with any non-food merchandise, you may return the unused item in its original packaging within 14 days of purchase for a store credit.


We currently offer shipping within Ontario.

$20 flat rate – Ontario
Free Shipping – Ontario with $65+ purchase

To return your non-perishable items, you should mail your product to: The Urban Vine, 134 King Street West Dundas, ON L9H 1V2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.